Privacy Policy
Effective date: May 23, 2026
This Privacy Policy describes how Pinnacle Air Duct Cleaning Service Greater Buffalo handles the information of people who visit pinnacleairductcleaningservicegreaterbuffalo.com or reach out to us about home services. It covers our website visitors, people who submit quote requests, and anyone who contacts us through the site. By using pinnacleairductcleaningservicegreaterbuffalo.com or sending us your information in any form, you are acknowledging that you have read this policy and are comfortable with how we operate. If that is not the case, please do not submit your details through our site.
1. Who Sees Your Information
When you submit a request through our site, the details you provide — your name, contact information, location, and project description — are passed along to the home-service companies and solo tradespeople in our network who are positioned to actually show up, give you a quote, and do the work. These are separately owned and operated businesses; we do not control them, and they may reach out to you directly by phone, text, or email regarding your project. Sharing your request details with those businesses is the whole point of the service we provide, so that transfer happens as a normal part of how our site works.
2. Cookies and Similar Technology
Our website uses cookies and comparable browser-based tools to remember your preferences and to get a general picture of how visitors move through the site. This helps us keep things running smoothly and make improvements over time. No sensitive personal details are stored in cookies. If you prefer not to accept cookies, most browsers let you block or delete them through the settings menu — though some site features may work less reliably if you do.
3. Your Choices
You have a few options when it comes to the information we hold:
- Text messages: Reply STOP to any text from us and we will stop sending them.
- See what we have: You can ask us what information we have on file for you.
- Request deletion: If you want your information removed from our records, send us a request through our contact page and we will take care of it.
4. How Long We Keep It
We hold onto your information for as long as it takes to coordinate the service request you submitted and to satisfy any legal or recordkeeping requirements that apply to us. Once those purposes are fulfilled, we do not keep your data around indefinitely. If you ask us to delete your information earlier, we will do so unless we are required by law to keep it for a specific period.
5. What We Collect
The personal details we collect come from the forms, chat tools, and phone calls on our site. That typically includes:
- Your name, phone number, and email address
- Your service address and a description of the work you need done
- Any other details you volunteer when describing your project
We also collect basic technical data automatically — things like which pages you visited, how long you spent on them, and what browser or device you were using. This is standard website data and is not tied to your identity.
6. Text Message Communications
If you have opted in to receive text messages from us, the frequency of those messages will vary depending on your request and where things stand with your project. Standard messaging and data rates from your carrier may apply. Reply STOP at any time to end messages, or HELP if you have questions about the texts you are receiving.
7. Site Analytics
We look at aggregated, anonymous data about how visitors use pinnacleairductcleaningservicegreaterbuffalo.com — things like which pages get the most traffic and how people generally navigate the site. This information does not identify you as an individual, and we do not sell your browsing behavior or traffic data to outside parties for advertising or any other commercial purpose.
8. What Submitting Your Information Means
When you fill out a form, start a chat, or send us your details in any other way on pinnacleairductcleaningservicegreaterbuffalo.com, you are giving us the go-ahead to share that information with the service professionals in our network as described above, and you are agreeing that those businesses — as well as Pinnacle Air Duct Cleaning Service Greater Buffalo — may follow up with you by phone, email, or text message about your request. We want to be straightforward about one thing: agreeing to receive those calls or texts is not a requirement for purchasing any service. You can hire a contractor we connect you with whether or not you receive marketing messages from us.
9. Questions About This Policy
If anything in this policy is unclear, or if you have a question about how your information is handled, we are happy to help. Reach out to us through our contact page and we will get back to you. This policy was last updated on May 23, 2026 and applies to Pinnacle Air Duct Cleaning Service Greater Buffalo as of 2026.